Will my insurance provide reimbursement for session fees?
At New Leaf we provide monthly superbills to our clients which you may then submit to your insurance company for reimbursement. Whether insurance provides reimbursement depends greatly on your insurance provider and your benefits. We will do our best to help guide you through the process of communicating with your insurance company to determine coverage.
What happens when I begin services?
First, you will contact our office, either by phone or email. We will then schedule a phone consultation with you and our intake coordinator to gather information and determine if New Leaf is the best fit for your needs. If not, we will provide appropriate referrals in the area. In our phone consultation, we will get to know you a bit better and provide you with practical information about services. Lastly, we will schedule your initial intake session with a therapist and send you important documents to fill out prior to your first session.
What questions will I be asked in the phone intake process?
We will ask about what brings you to therapy and what your individual preferences are, including availability for scheduling. We will discuss fees, practice policies, and help you find a therapist that best fits your personality and needs.
How do I contact my therapist?
All forms of communication at New Leaf are designed for confidentiality and HIPAA compliance. To contact your therapist, you can call our main office line and choose your therapist’s extension. Provided at your first session, you may also use your therapist’s direct information to call, text, or email them.
Do you offer telehealth or virtual sessions?
Yes. Although we prioritize in-person meetings, telehealth (video or phone) sessions are offered under certain circumstances:

  • To accommodate scheduling needs
  • By client and therapist agreement
  • For crisis situations

If you prefer to meet with a therapist virtually, be sure to discuss options with the intake coordinator when you initially call.

What if I experience an emergency?
If you are concerned about your health or well-being, please call 911 or go to your nearest emergency room. Please see the “Resources” tab in the menu at the top of the screen for any additional national hotlines and suicide prevention resources.


How often do I need to go to therapy?
Initially we begin with weekly sessions so that we can get to know you well and build a strong working relationship. This also helps us ensure we are the right fit for your current needs. The frequency of sessions will depend on your level of need, and should be discussed with your therapist.
What is therapy like?
It is most important to first establish a trusting relationship with your therapist. This may take time, and your feedback is essential to the therapeutic process. Your therapist will assist you in setting goals for yourself in treatment and will help you explore your areas of strength as well as areas of need and growth. Throughout therapy, it is expected to experience strong emotions or discomfort at times, which can be both painful and highly rewarding. Your therapist is there to support you and provide safety for you to work through your challenges.
What will the first session be like?
First sessions are for you and your therapist to get to know each other. Your therapist will also discuss confidentiality and fees, and will gather information that helps guide the therapy process as well as answer any questions you have. Your first session may bring up strong feelings that you might have been carrying for some time, and we will give you the space and support you need.
How do I get the most out of therapy?
First, it’s important that you feel comfortable with your therapist and establish rapport. We always encourage clients to share their perspectives, opinions, and feelings with their providers in order for them to have their needs met. Your therapist will tailor their approach to suit your needs and preferences, which may require implementing learned skills and strategies outside of sessions. To get the most out of the process, therapy should be collaborative, consistent, and committed.
What if I am looking for a specific type of treatment?
At New Leaf, our clinicians are trained in marriage & family therapy foundations and counseling skills which attend to a wide range of presenting symptoms and issues. In our intake process and throughout therapy, we will help you connect with other professionals and resources you may benefit from or that you directly request.
What if I need medication?
In the intake paperwork, please include any current medications or supplements you are taking. This will help your therapist determine if it is appropriate to collaborate with your prescribing doctor or physician, in which case we will ask for your permission to do so. If after assessment and discussion you and your therapist determine you may benefit from medication, your therapist will provide you with appropriate referrals and help guide you through that process both practically and emotionally.
Tap Here To Call Us